Training / Consulting

Our Training and Development program is aimed at helping managers and employees meet your goals of product and service excellence. Working with diverse employee populations, maintaining productivity, and selecting the right person for the task at hand all while providing an optimum working environment can be a challenge. We help employers meet this challenge by teaching employees and managers using a service-oriented model proven to increase both employee retention and customer satisfaction in any industry.

As companies are thrust into new situations, they often find that their employees lack the interpersonal tools to adequately meet the complex needs of their customers. Sometimes it is a struggle to get the right employee fit for a particular position. Developing the ability to treat others the way they would like to be treated improves both personal and professional relationships.

We are pleased to offer the Personal Profile System (DiSC^®), and other personal assessment tools that provide insight into a person’s behavioral and working styles. We help your staff enhance their communications, teamwork and problem solving skills and learn to adjust their styles to fit different situations. By enhancing personal effectiveness, both employees and managers can increase performance in sales, service, and management situations.

Among the Training & Development Tools we use:

	Personal Profile System® (offered in English, Spanish, Canadian French) - understand yourself and others in specific home or work environments. Understand your behaviors and learn to identify what you need from your environment, how you behave in different situations, how others perceive you and what others need from you to meet the demands of your chosen situation. Click here to view the Personal Profile System PDF file.
	Personal Profile System® On Line on line version of the Personal Profile System Assessment
	Focus Point® learn about and develop your Emotional Intelligence in personal and professional situations. Click here to view the Focus Point PDF file.
	Points of View® an online web based tool to help you understand your emotions, thoughts and behavior in changing situations.
	Coping & Stress Profile® even when things are going smoothly, the cumulative effects of day to day stressors impact the way people behave. Understand and learn to better balance the conflicting demands of work life and personal life. Click here to view the Coping & Stress PDF file.
	Dimensions of Leadership Profile® Leadership is a relationship between leaders and followers. Explore the 12 dimensions of leadership and harness your leadership potential. Click here to view the Leadership PDF file.
	Managing Work Expectations with Transforming Attitudes® uncover and explore employees’ expectations in a variety of employment situations to improve communication and increase job satisfaction. Click here for the Managing Work Expectations PDF file.
	Transition – The Personal Path Through Change^®an interactive learning program that provides a self directed process for coping with change. Click here to view the Transition PDF file.
	Adventures in Attitudes® Attitude can make or break an organization. AIA is an empowerment strategy, designed for people to understand that how they perceive and respond to events is their choice. Click here to view the AIA PDF file.

Sales & Customer Service Tools

	DiSC^®Sales Action Planner quickly identify a client’s comfort zone surrounding the sales process and determine the best way to serve your client and maintain a positive relationship. Click here to download the complete Action Planners PDF file.
	DiSC^® Customer Service Action Planner identify your customers preferred approaches to communication and problem solving and increase customer satisfaction and service.Click here to download the complete Action Planners PDF file.
	DiSC^®Management Action Planner develop effective ways to manage, coach and lead others. Click here to download the complete Action Planners PDF file.
	DiSC^®Managing Performance Action Planner Become a better manager using DiSC and situational leadership theory. Develop management strategies to meet diverse needs. Click here to download the complete Action Planners PDF file.
	DiSC^®Talk! Action Planner learn to communicate more effectively by phone and increase customer satisfaction. Click here to download the complete Action Planners PDF file.
	DiSC^®Management Strategies a four module program to help managers to more effectively manage themselves, others, the job and performance. Click here to view the DiSC Management Strategies PDF file.
	DiSC^®Sales Strategies a 6 module program to help new and experienced sales people to keep the focus on the customer needs, create relationship based sales, develop competencies in a variety of selling situations, reduce costs by increasing sales effectiveness.

Team Building & Organization Management Tools

	DiSC^®Management Action Planner develop effective ways to manage, coach and lead others. Click here to download the complete Action Planners PDF file.
	DiSC^®Managing Performance Action Planner Become a better manager using DiSC® and situational leadership theory. Develop management strategies to meet diverse needs. Click here to download the complete Action Planners PDF file.
	Time Mastery Profile® designed to help you accomplish more and find greater satisfaction and balance in your daily life. Click here to view the Time Mastery PDF file.
	Innovate with C.A.R.E. Profile® Analyzes 5 key roles in team performance - while the team works toward a common goal, individual roles still play an important part. How well do you work in a team? Click here to view the C.A.R.E. PDF file.
	Personal Listening Profile® People listen with one of 5 listening approaches. Understand the value of these different approaches and become an active, purposeful listener an all situations. Click here to view the Personal Listening PDF file.
	Personal Learning Insights Profile® identify how you experience, process, organize, store, and retrieve information to develop new ways of thinking and achieve new levels of performance. Click here to view the Personal Learning PDF file.
	Discovering Diversity Profile® look at attitudes and behaviors that stand in the way of teamwork in a diverse workplace and understand the benefits of changing negative attitudes and resistance into appreciation and cooperation. Click here to view the Discovering Diversity PDF file.

We offer 1 and 2 day group training seminars covering special topics in depth including:

Emotional Intelligence at Work & Play
The Uniqueness of You & How it influences what you can become!
Transition: Coping with Stress and Change
Building the Better Mouse Trap – the psychology of innovation
Teambuilding and Leadership Enlightened Entrepreneurship: Building your business from the ground up
Non-Profit to Not-for-Profit: Key Concepts in making your NFP Self Sufficient

Our Employee Assistance Program Services can provide your employees with necessary support and information on a variety of behavioral health issues.

Want more information on the Inscape Publishing products we offer? Please email us.